Wellcare Dual Align (HMO D-SNP): Transportation

12 one-way non-emergency ground trips annually to plan-approved, health-related locations such as appointments, procedures, and programs.

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Cost
$0
Prior Authorization Required
Yes
Provider Referral or Order Required
No

How To Receive

Details on how to apply

NON-EMERGENCY (Non-EMT or NEMT): To book your ride, call the transportation number on the back of your member ID card.

  • It is best to contact the ambulance non-emergency line to arrange transport; do not call 9-1-1 in a non-emergency.

  • Remember that non-EMT or NEMT is non-emergency transport.

  • For routine care, call up to 1 month and at least 3 days in advance. Same day rides are subject to availability.

  • Rides (also called "trips") are limited to 75 miles, one-way, and up to four one-way trips per day.

Availability
Annually, as needed, up to 12 single trips

Everything you need is all in one place

Helpful app simplifies family caregiving by combining your loved one’s insurance benefits and medical records into one user-friendly platform while enhancing your caregiving skills

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Caregivers aren’t always available to transport their loved ones to appointments, or reliable transportation may not always be available, and some appointments may not allow the caregiver to accompany their loved one anyway.  In these and other instances, ensuring loved ones have a means of getting to and from necessary appointments is essential—and a relief.

In the case where reliable transportation is not available to you, though you still wish to accompany your loved one to their appointment, you may ride with your loved one in the arranged transportation unless the transport service does not permit you to accompany them in the vehicle (which is sometimes the case).

Health plan members are covered for trips to and from health-related appointments and services such as primary care, specialty care, procedures, and programs.

Arrangements should be made at least three days in advance.

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About us

Helpful is an app to make caregiving easier. We integrate your loved one’s insurance benefits, medical records and caregiving guides into an immediate, accessible and user-friendly experience. Helpful supports your care needs by eliminating administrative tasks and providing technology to support your caregiving experience.