VNS Health MLTC: Prosthetics and Orthotics
Prosthetic appliances and orthotic devices replace loss of function and are aimed at restoring ability and independence.
How To Receive
Details on how to apply
Before calling the VNS Health MLTC Care Team, complete these easy steps:
Have the provider fax the Prosthetic or Orthotic request to the health plan at 212-897-9448, with the following:
Date
Member's name and date of birth
Diagnosis and related ICD-10 codes
Provider NPI number
Requested DME/supply products
Length of need and number of refills
Provider signature and date
The following information is required to process the request. Please have this information ready before reaching out to the VNS Health MLTC Care Team.
Member name and ID number
Member height and weight
Type of item
Quantity of item
Frequency needed
Brand
Size
Name of vendor/provider
The VNS Health MLTC Care Team coordinates these services.
You do not need to worry about locating and selecting a supplier in your area. VNS Health makes that determination for you and will contact the chosen supplier. But if you would like to know who is in your area, click here: Click on the Medical Supplies & DME tab on the page, then click on Prosthetics, or click on Orthotics.
The VNS Health MLTC Care Team is available to support you. Any member of the Care Team can research and respond to inquiries and questions regarding DME/Supplies. Issues will be escalated to your Care Manager if needed.
For questions or concerns, contact the VNS Health MLTC Care Team at (888) 867-6555 (TTY 711), 9 am - 5 pm, Monday - Friday, or use the Send Us a Message form.
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Prosthetic devices are devices (other than dental) that replace all or part of a body part or its function. While most people think of missing limb prosthetics, devices like pacemakers are also considered prosthetics.
Orthotic devices support a weak or deformed body part (as with special shoe or heel inserts) and restrict or eliminate motion in a diseased or injured part of the body (such as with a knee, back, or neck brace).
