AZ Blue Best Life Classic (HMO): Over-the-Counter (OTC) Card with $75 Every Quarter

A preloaded spending card for qualified OTC items from network retailers. $75 loaded every quarter (3 months). Benefits do not roll over to the following quarter.

 Read
Cost
$0
Prior Authorization Required
No, but items purchased must be CMS-approved and from participating retailers
Provider Referral or Order Required
No

How To Receive

Details on how to apply

  1. Before using the card for the first time, your loved one needs to activate it. Follow the instructions included on the sticker on the card. As soon as it’s activated, it is ready for use.

  2. The OTC card can be used at participating retailers for any CMS-approved items.

    • The most up-to-date retailers and products are available in the My Total Benefits portal using the OTC card number.

  3. Your loved one can also place an order:

    • ONLINE: Log into My Total Benefits portal and go to online ordering.

    • PHONE: Call Member Outreach at 1-888-267-9046 (TTY 711) and have item numbers ready when calling.

    • MAIL: Complete the order form (available on pp. 40-41 of the Over-the-Counter (OTC) Catalog) and mail it to: AZ Blue Benefits Catalog Orders, 4613 N. University Drive, #586, Coral Springs, FL 33067.

      • For delivery, allow 5–7 business days from the time the order is placed.

      • Call within 60 days of placing an order for status/tracking questions, if the order has not been received, if a defective or damaged item was received, or for product questions.

  4. Items purchased using the OTC card cannot be returned or refunded.

  5. Balances left over at the end of the quarter (every 3 months) do not carry over.

  6. For ordering questions, call Member Outreach at 1-888-267-9046 (TTY: 711).

Download the OTC app on a smart device (phone, tablet) to easily find local stores where the card can be used, check for eligible items in-store, and keep track of the OTC and Grocery Card balance. Find out how to get the app here.

Everything you need is all in one place

Helpful app simplifies family caregiving by combining your loved one’s insurance benefits and medical records into one user-friendly platform while enhancing your caregiving skills

Get Helpful App
banner

The OTC card is like a prepaid debit card provided by the insurance company. It lets you buy certain health-related items—like first aid supplies, pain relievers, vitamins, and more—without needing a prescription. You can use the card at participating retailers without paying out of pocket, as it's pre-loaded with funds that reset monthly or quarterly. It's a convenient way to access essential health products for the person you're caring for, without the hassle of paperwork or upfront costs.

Go to all guides

About us

Helpful is an app to make caregiving easier. We integrate your loved one’s insurance benefits, medical records and caregiving guides into an immediate, accessible and user-friendly experience. Helpful supports your care needs by eliminating administrative tasks and providing technology to support your caregiving experience.

Get Helpful App