VNS Health Total: Durable Medical Equipment (DME) and Related Supplies

DME in the home for safety and support can increase independence, reduce anxiety, and enhance quality of life.

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Cost
$0
Prior Authorization Required
No, but limitations apply
Provider Referral or Order Required
Yes

How To Receive

Details on how to apply

If you have a DME/Supply order, upload it by clicking the button above


Requesting DME made easier: explore for specific guidance on Heavy DME Items (wheelchair, hospital bed, lifts, etc.), Oxygen Therapy and Wound Care


All DME Prescriptions will require at least:

  • Date

  • Member's legal name

  • Member's date of birth

  • DME-related diagnosis and associated ICD-10 codes

  • Provider's NPI

  • Requested DME/Supply product(s)

  • Length of need/refills

  • Provider signature with date

Sample of DME Order

If the provider is going to send the DME/Supply order directly, then fax it to 212-897-9448


If you have taken these steps but still need assistance, the VNS Health Total Care Team is available to support you. Any member of the Care Team can research and respond to inquiries and questions regarding DME/Supplies. Issues will be escalated to your Care Manager if needed.

Contact the VNS Health Total Care Team at (866) 783-1444 (TTY 711), 9 am - 5 pm, Monday - Friday, or use the Send Us a Message form.

Availability
As needed and authorized
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Durable medical equipment is equipment, devices, and supplies that are reusable and generally not disposable. While walkers or wheelchairs and grab bars are common examples, the range of DME is much broader. It comprises everything from raised toilet seats to hospital beds and home modifications.

DME is ordered by a provider for medical reasons such as safety, treatment or therapy, or to improve quality of life.  Examples include walkers, wheelchairs, crutches, powered mattress systems, diabetic supplies, infusion pumps, speech-generating devices, oxygen equipment, nebulizers, or hospital beds ordered by a provider for use in the home.

All medically necessary DME is covered.  If the supplier in the area does not carry a particular brand or manufacturer preferred by the provider, a special order can be requested.

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