VNS Health Total: Durable Medical Equipment (DME) and Related Supplies
DME in the home for safety and support can increase independence, reduce anxiety, and enhance quality of life.
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How To Receive
Details on how to apply
If you have a DME/Supply order, upload it by clicking the button above
Requesting DME made easier: explore for specific guidance on Heavy DME Items (wheelchair, hospital bed, lifts, etc.), Oxygen Therapy and Wound Care
All DME Prescriptions will require at least:
Date
Member's legal name
Member's date of birth
DME-related diagnosis and associated ICD-10 codes
Provider's NPI
Requested DME/Supply product(s)
Length of need/refills
Provider signature with date
If the provider is going to send the DME/Supply order directly, then fax it to 212-897-9448
If you have taken these steps but still need assistance, the VNS Health Total Care Team is available to support you. Any member of the Care Team can research and respond to inquiries and questions regarding DME/Supplies. Issues will be escalated to your Care Manager if needed.
Contact the VNS Health Total Care Team at (866) 783-1444 (TTY 711), 9 am - 5 pm, Monday - Friday, or use the Send Us a Message form.
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Durable medical equipment is equipment, devices, and supplies that are reusable and generally not disposable. While walkers or wheelchairs and grab bars are common examples, the range of DME is much broader. It comprises everything from raised toilet seats to hospital beds and home modifications.
DME is ordered by a provider for medical reasons such as safety, treatment or therapy, or to improve quality of life. Examples include walkers, wheelchairs, crutches, powered mattress systems, diabetic supplies, infusion pumps, speech-generating devices, oxygen equipment, nebulizers, or hospital beds ordered by a provider for use in the home.
All medically necessary DME is covered. If the supplier in the area does not carry a particular brand or manufacturer preferred by the provider, a special order can be requested.
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